Returns & Exchanges
At Katamu Co, we want to ensure you have the right gear for your performance; if you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused sports gear in its original packaging with all tags attached to ensure the item remains in resellable condition.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing